Resolving missing and duplicate scans

A case missing one or more scans is flagged with a Missing scan alert () or a Missing scan status, depending on the test used. A case with too many or identical scans is flagged with a Duplicate scans alert. These issues must be resolved before you can review a case.

Missing scan alert

The Missing scan alert () and “Waiting for Scan” status appear when a case has no scans. Before it can be reviewed, a case must have at least one associated scan. 

To resolve a Missing scan alert:

1. Click the Missing scan alert () for the selected case.
2. When the Details page opens, click Link scan.
3. When the New target scan dialog opens, Use the search input or scroll bar to find the correct scan.
   
   Note: The missing scan may result from a misread or unreadable barcode. Using the Edit scan dialog to correct a scan’s barcode will automatically link the scan to the correct case.
   
   Note: The Include merged scans checkbox includes scans associated with another case in the results.
4. Click the Select link for the desired scan. Clicking the link associates the scan to the case and closes the New Target Scan dialog.
   
   Note: Clicking Cancel (X) closes the New target scan dialog without linking a scan.

Important: If a user cannot find the correct scan, they may need to rescan the slide before it can be associated with a case displaying the Missing scan alert. 

Missing scans status

When a case has the Missing scans status, the case is missing one or more scans based on the requirements for that case’s test type. 

To resolve missing scans:

1. Click View details () for the selected case.
2. When the Details page opens, click Link scan.
3. When the New target scan dialog opens, Use the search input or scroll bar to find the correct scan.
   
   Important: The Missing scans status remains in effect until the required number of scans are associated with the case. If a case requires three scans, you must find and link the three scans to resolve the Missing scans status.
   
   Note: The missing scan may result from a misread or unreadable barcode. Using the Edit scan dialog to correct a scan’s barcode will automatically link the scan to the correct case.
   
   Note: The Include Merged Scans checkbox includes scans associated with another case in the results.
4. Click the Select link for the desired scan. Clicking the link associates the scan to the case and closes the New Target Scan dialog.
   
   Note: Clicking Cancel (X) closes the New target scan dialog without linking a scan.

Important: If a user cannot find the correct scan, they may need to rescan the slide before it can be associated with a case displaying the Missing scans status. 

Duplicate scans

The Duplicate scans alert and status appear when a case has two or more identical scans associated with it or more scans than expected. 

To resolve the duplicate scans alert:

1. Click the Duplicate scans alert () for the selected case.
2. When the Details page opens, review the scans associated with the case.
   1. If the case has more scans associated with it than expected, you must unlink one or more scans until only the expected number of scans remains.
   2. Click View slide for each scan to determine which scan(s) are duplicates, and then click Unlink scan to unlink the unnecessary scans.
3. The duplicate scans alert no longer appears once the case has the correct number of scans with no duplicates.